FAQ
Order Pickup
If order pickup, or rush pickup, is selected as shipping option, orders are available for pickup at the Temple information desk (201 S. River Blvd, Independence, MO, 64050). Use east/main entrance.
Pickup hours are Monday through Friday, 9:00 a.m.-4:00 p.m.
Economy Shipping
Economy shipping is available in the USA for shipments containing ONLY books, CDs, DVDs, and/or other printed materials. If this shipping method is selected for an order containing non-qualifying products, the order will be cancelled.
Delivery may take up to 14 days.
Return Policy
We hope you enjoy your product, but if you are not 100% satisfied with your purchase, you can return the product and receive a full refund.
You can return a product for up to sixty (60) days from date of invoice with prior authorization from customer service (if prior authorization is not obtained, a restocking fee may apply). Product must be returned in original condition .
Exceptions:
-Videos: May be returned if unopened and within thirty (30) days from date of invoice for full credit, minus shipping costs and 15% restocking fee. If item is defective, it may be exchanged or returned for full credit within thirty (30) days from date of invoice.
-Dated Material: Credit will be given for dated material (quarterly or yearly publications) returned within thirty (30) days of invoice date. No credit will be given for dated material returned after thirty (30) days from invoice date.
If your item(s) are damaged in shipment, please contact Customer Service within thirty (30) days of receipt.
Address returns to:
Herald House Returns
1001 W. Walnut St.
Independence, MO USA 64050-3562
Tax
Missouri residents will be charged appropriate sales tax.
Missouri congregations or other tax exempt organizations need to contact sales@HeraldHouse.org prior to placing their first order to be setup accordingly.
Herald Magazine Information
The Herald Magazine is currently distributed bi-monthly. You can expect to receive your magazine in a date range between the month prior to that issue or a few days into that month's issue. For example, for the Jan/Feb issue, you can expect to receive it sometime in late December or early January (if you do not receive your magazine by the middle of month in which it was issued, please contact sales@HeraldHouse.org).
In order to receive the next/most current issue of the Herald Magazine, orders must be received and processed before the 15th of the month prior to that issue's release (For example, if your order is processed December 3, the first issue you will receive is the January/February issue. If your order is processed December 20, the first issue you will receive is the March/April issue).
Yearly renewal reminders will be sent to you at the appropriate time. Please return these promptly with your payment so you do not miss any issues!
Community of Christ Sings USB Product Use Statement:
Upon your purchase of this product you may:
- Not make copies of the file(s) (or screen shots, images and text contained within) for sharing with or distributing to other individuals, groups or organizations. This license is only granted to the person or entity purchasing this product.
- Download the file(s) to the hard drive of one primary computer and one backup computer.
- Display the content as part of a presentation if the presentation falls within the permitted uses (see below).
YOUR LICENSE TO USE THE DIGITAL FILE(S) CONTAINED ON THIS USB IS LIMITED TO THE FOLLOWING PURPOSES:
- Religious use (including, but not limited to, use of this product in worship services, Christian education, small groups, and related ministries and mission)
- Personal/home use
- Educational use (including non-religious educational uses)
USE OF THIS PRODUCT FOR ANY OTHER PURPOSE IS NOT PERMITTED. YOUR LICENSE DOES NOT PERMIT COMMERCIAL OR FOR-PROFIT USE OF THE DIGITAL FILES CONTAINED ON THIS USB. If such a license is desired, please contact Office of General Counsel for Community of Christ at 816-833-1000 (ext. 2221) to inquire about obtaining such permissions.
Community of Christ Sings USB Stick Replacement Policy:
Customer will be charged a handling fee and the cost of the requested return shipping method. The original failing USB stick and a new empty USB stick with sufficient capacity[1] need to be sent to Herald House.
Herald House will ensure that the appropriate files are copied on the provided USB stick which, if possible, will be made read only. The USB stick and the original failing USB stick will then both be sent back and the customer is charged a $20 handling fee and the cost for return shipping.
[1] Community of Christ Sings Audio Recordings – 4 GB
Community of Christ Sings Digital Song Lyrics – 1 GB
Temple School Courses: Home Study
Select Temple School courses are available for home study. If you'd like to take a course by home study, please email sales@HeraldHouse.org the following information:
- Temple School Course Name
- Name
- Mailing Address
- Phone Number