FAQ

Order Pickup

If order pickup, or rush pickup, is selected as shipping option, orders are available for pickup at the Temple information desk (201 S. River Blvd, Independence, MO, 64050). Use east/main entrance. 

Pickup hours are Monday through Friday, 9:00 a.m.-4:00 p.m.

Return Policy

We hope you enjoy your product, but if you are not 100% satisfied with your purchase, you can return the product and receive a full refund.

You can return a product for up to sixty (60) days from date of invoice with prior authorization from customer service (if prior authorization is not obtained, a restocking fee may apply). Product must be returned in original condition .

Exceptions:
-Videos: May be returned if unopened and within thirty (30) days from date of invoice for full credit, minus shipping costs and 15% restocking fee. If item is defective, it may be exchanged or returned for full credit within thirty (30) days from date of invoice.

-Dated Material: Credit will be given for dated material (quarterly or yearly publications) returned within thirty (30) days of invoice date. No credit will be given for dated material returned after thirty (30) days from invoice date.

If your item(s) are damaged in shipment, please contact Customer Service within thirty (30) days of receipt.

Address returns to:
Herald House Returns
1001 W. Walnut St.
Independence, MO USA 64050-3562

Tax
Missouri residents will be charged appropriate sales tax.

Missouri congregations or other tax exempt organizations need to contact sales@HeraldHouse.org prior to placing their first order to be setup accordingly.

eHerald Information

The eHerald is distributed through Dropbox.  You must create or have a Dropbox account* to receive it.  Creating a Dropbox account can be done at the moment you receive your first notification.  

*It is recommended that your HeraldHouse.org account uses the same email as your Dropbox account.

Temple School Courses: Home Study

Select Temple School courses are available for home study.  If you'd like to take a course by home study, please email sales@HeraldHouse.org the following information:

  • Temple School Course Name
  • Name
  • Mailing Address
  • Phone Number
  • Email