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Frequently Asked Questions

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Terms of Use
Products Available for Order through Herald House
Disclaimer about Prices
Orders for Delivery Outside the United States and Canada
Shipping and Handling
Discounts
Return Policy
Video Return Policy
Does Herald House have a Bookstore or Retail Outlet?
Submitting items to the Herald
How to use the e-Herald?


Terms of Use
TERMS OF USE: The following Terms of Use apply to use of the Heraldhouse.org website located at http://www.heraldhouse.org (the "Site"). The Site is the property of Herald Publishing House, a non-profit 501(c)(3) and a public charity 509(a)(3), also doing business as Independence Press. By ordering from the Site, you are indicating that you have, read, understand and agree to the terms of use. If you do not agree to these terms, please do not order from the Site. DOWNLOADABLE PDF FILES: Any and all PDF files downloaded from this website are copyright Herald Publishing House, and by downloading you accept a one-time non-transferrable license forbidding further duplication or dissemination of the copyrighted file.

Heraldhouse.org reserves the right, at its sole discretion, to change, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use.


Products Available for Order through Herald House
Herald House Customer Service will process your orders and requests for:
  • Herald House books and merchandise
  • Temple School courses
  • CENAPS relapse and recovery resources
  • Community of Christ items and ministry tools offered to congregations at no charge
  • General inquiries about Community of Christ ministries, services, and resources

Disclaimer about Prices
Prices are subject to change without notice. Heraldhouse.org shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price or containing any other incorrect information or typographical errors. Heraldhouse.org shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Heraldhouse.org shall immediately issue a credit to your credit card account in the amount of the charge.

Orders for Delivery Outside the United States and Canada
With the exception of e-Herald subscriptions, orders for delivery to locations outside the United States and Canada will not be processed from this Web site. You may email us with your order or phone in your order by contacting customer service at 1-800-767-8181 or (816) 521-3015. If your order is to be shipped to an APO or FPO address, please call or email us with your order.

Prices are listed in U.S. currency. Prices will fluctuate with variations in the currency of your local country and the U.S. exchange rate on the dollar. Special items may involve added cost due to import duty.

Check conversion rates using Currency Converter

The mailing of goods to certain countries may be restricted or prohibited in the sole discretion of Heraldhouse.org.
Shipping and Handling
United States shipping and handling is based on the total dollar amount of order before taxes:
  • 0 - $35.00: $9.00
  • $35.01 - $199.99: 20% of the order total
  • $200 and over: Actual shipping plus $15.00 handling fee
For even faster service on any size order, choose overnight, two-day, or other special shipping arrangements and pay actual shipping charge plus a $10.00 handling fee.

Foreign shipping rates vary, please contact Customer Service.

Tax
Missouri residents add 7.725% sales tax.

Shipping Time
For orders being shipped to locations in the United States, please allow at least two weeks for delivery. Rush (expedited) orders by phone only! Call 1-800-767-8181 between the hours of 8:00a.m. and 1:00p.m. US Central Time. For deliveries to other locations, please contact Herald House Customer Service at sales@HeraldHouse.org or (816) 521-3015 for shipping information.

Discounts

All orders are reviewed by customer service and customers who qualify for discounts will have their discounts applied when their order is processed. If contacting customer service by phone, fax, or e-mail, please use your account number when ordering.

Return Policy
General Policy – All Returns other than Videos

Customer’s Responsibility:

  • Contact Customer Service within 30 days of receipt to report items damaged in shipment.
  • Contact Customer Service before returning unwanted or overstocked items to obtain permission to return.
Returns:

  • Accepted up to 12 months from date of invoice, with prior return authorization.
  • Must include the following information to ensure proper credit: ISBN, title, invoice number, and invoice date. The purchase order number is also helpful, but not required.
  • Must be in like-new condition (for example: no blemishes, stickers or labels, no markings or indentations; no bent edges, pages, or spines; no moisture damage).
  • Items returned that are not in like-new condition may be returned to the customer at the customer’s expense.
  • Will accept active titles only; out of print items are not returnable.
  • Exceptions to this policy may be made at the publishing house’s discretion and a restocking fee may apply.


  • Address returns to:
    Herald House Returns
    1001 W. Walnut
    Independence, MO USA
    64050

Video Return Policy
If unopened and within thirty days from date of purchase, videotapes may be returned for full credit minus shipping costs and 15% restocking fee. Defective tapes may be exchanged or returned for full credit within thirty days from date of purchase. Videotapes cannot be returned if the shrink-wrap is removed, unless defective, nor after thirty days from original purchase date.

Copyright and Trademark Notice

All text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to Heraldhouse.org, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Heraldhouse.org’s prior express written consent.

Indemnification

You agree to indemnify and hold harmless Heraldhouse.org and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

Does Herald House have a Bookstore or Retail Outlet?

Herald House operates a Bookstore as part of the museum located in the main lobby of the Community of Christ Temple in Independence, Missouri. Please visit us when you are in the area.

1001 West Walnut, Independence, MO.  Phone: 816/521-3044

BOOKSTORE HOURS:
April–October

Monday:  12:00 p.m.–4:30 p.m.
Tuesday–Saturday:  10:00 a.m.–4:30 p.m.

November–March

Monday:  12:00 p.m.–4:00 p.m.
Tuesday–Saturday:  10:00 a.m.–4:00 p.m. 

CLOSINGS:
The store closes daily at 1:00 p.m. Central Time in order to observe the Prayer for Peace., reopening at 1:20 p.m. each day.

The Temple Bookstore is closed on Martin Luther King Day, President's Day, Good Friday and Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day (and the day following), and December 22 through January 2.

 

Submitting items to the Herald
News items and images for the Herald can be submitted electronically to Herald@CofChrist.org. Text is most easily received in Microsoft Word, and images can be sent as either JPEG or TIF attachments. Digital images for magazine quality reproduction need to scanned at a minimum of 266 DPI; digital cameras with a capacity of at least three megapixels are needed to provide images of adequate resolution.
How to use the e-Herald?
Once your request for an e-Herald subscription has been processed you will receive a confirmation email. It will contain your password. Keep this password safe because you will need it each time you access your e-Herald.

You will need Acrobat Reader 5.0 or newer to view your subscription. If you don’t already have it loaded on your computer please go to www.adobe.com and download it free of charge.

Go to the e-Herald page at http://www.heraldhouse.org/custom/web/eherald.asp and select the issue you would like to view. When asked, enter the email address that you used to establish your account and the password provided in your confirmation email. The e-Herald will then download automatically.

If you cannot remember your password select the “Forgot” button on the login page and your password will be sent to the email address associated with your account.

e-Herald files are fairly large, some 8mb or more. They may take several minutes to download. Once you download the file you can save it to your local computer by selecting the disk icon in the Adobe Reader tool bar.

We send an e-mail notification each month to let you know that the new issue of the e-Herald is available. You don't have to wait for this notification to access the e-Herald; e-Herald access is available any time. If you are not getting the montly notfications, please check your account settings and make sure that the e-mail address associated with your account is current and correct and that the "include me in mailings" box is checked.

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P.O. Box 390 • Independence, MO 64051-0390
1-800-767-8181 • FAX: (816) 521-3066
TERMS OF USE