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Frequently Asked Questions

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Terms of Use
Products Available for Order through Herald House
Disclaimer about Prices
Orders for Delivery Outside the United States and Canada
Shipping and Handling
Return Policy
Video Return Policy
Submitting items to the Herald
How to use the e-Herald?

Terms of Use
TERMS OF USE: The following Terms of Use apply to use of the website located at (the "Site"). The Site is the property of Herald Publishing House, a non-profit 501(c)(3) and a public charity 509(a)(3), also doing business as Independence Press. By ordering from the Site, you are indicating that you have, read, understand and agree to the terms of use. If you do not agree to these terms, please do not order from the Site. DOWNLOADABLE PDF FILES: Any and all PDF files downloaded from this website are copyright Herald Publishing House, and by downloading you accept a one-time non-transferrable license forbidding further duplication or dissemination of the copyrighted file.


A. Upon your purchase of such product you may:
1. Not make copies of the file(s) (or screen shots, images and text contained within) for sharing with or distributing to other individuals, groups or organizations.  This license is only granted to the person or entity purchasing this product. 
2. Download the file(s) to the hard drive of one primary computer and one backup computer.
3. Display the content as part of a presentation if the presentation falls within the permitted uses (see below).

B. Your license to use the digital file(s) contained on the medium is limited to the following purposes:
1. Religious use (including, but not limited to, use of this product in worship services, Christian education, small groups, and related ministries and mission)
2. Personal/home use
3. Educational use (including non-religious educational uses)

C. Use of the product for any other purpose is not permitted. The license does not permit commercial or for-profit use of the digital files contained on the medium. If such a license is desired, please contact Office of General Counsel for Community of Christ at 816-833-1000 (ext. 2221) to inquire about obtaining such permissions. reserves the right, at its sole discretion, to change, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use.

Products Available for Order through Herald House
Herald House Customer Service will process your orders and requests for:
  • Herald House books and merchandise
  • Temple School courses
  • CENAPS relapse and recovery resources
  • Community of Christ items and ministry tools offered to congregations at no charge
  • General inquiries about Community of Christ ministries, services, and resources

Disclaimer about Prices
Prices are subject to change without notice. shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price or containing any other incorrect information or typographical errors. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the charge.

Orders for Delivery Outside the United States and Canada
With the exception of e-Herald subscriptions, orders for delivery to locations outside the United States and Canada will not be processed from this Web site. You may email us with your order or phone in your order by contacting customer service at 1-800-767-8181 or (816) 521-3015. If your order is to be shipped to an APO or FPO address, please call or email us with your order.

Prices are listed in U.S. currency. Prices will fluctuate with variations in the currency of your local country and the U.S. exchange rate on the dollar. Special items may involve added cost due to import duty.

Check conversion rates using Currency Converter

The mailing of goods to certain countries may be restricted or prohibited in the sole discretion of
Shipping and Handling
United States shipping and handling is based on the total dollar amount of order before taxes:
  • 0 - $35.00: $9.00
  • $35.01 - $199.99: 20% of the order total
  • $200 and over: Actual shipping plus $15.00 handling fee
For even faster service on any size order, choose overnight, two-day, or other special shipping arrangements and pay actual shipping charge plus a $10.00 handling fee.

Foreign shipping rates vary, please contact Customer Service.

Missouri residents add 7.85% sales tax.

Shipping Time
For orders being shipped to locations in the United States, please allow at least two weeks for delivery. Rush (expedited) orders by phone only! Call 1-800-767-8181 between the hours of 8:00a.m. and 1:00p.m. US Central Time. For deliveries to other locations, please contact Herald House Customer Service at or (816) 521-3015 for shipping information.


All orders are reviewed by customer service and customers who qualify for discounts will have their discounts applied when their order is processed. If contacting customer service by phone, fax, or e-mail, please use your account number when ordering.

Return Policy
We hope you enjoy your product, but if you are not 100% satisfied with your purchase, you can return the product and receive a full refund.

  • You can return a product for up to sixty (60) days from date of invoice with prior authorization from customer service (if prior authorization is not obtained, a restocking fee may apply). Product must be returned in original condition .

  • Exceptions:

    • o Videos: May be returned if unopened and within thirty (30) days from date of invoice for full credit, minus shipping costs and 15% restocking fee. If item is defective, it may be exchanged or returned for full credit within thirty (30) days from date of invoice.

      o Dated Material: Credit will be given for dated material (quarterly or yearly publications) returned within thirty (30) days of invoice date. No credit will be given for dated material returned after thirty (30) days from invoice date.

  • If your item(s) are damaged in shipment, please contact Customer Service within thirty (30) days of receipt.

  • Address returns to:
    Herald House Returns
    1001 W. Walnut
    Independence, MO USA

  • Video Return Policy
    If unopened and within thirty days from date of purchase, videotapes may be returned for full credit minus shipping costs and 15% restocking fee. Defective tapes may be exchanged or returned for full credit within thirty days from date of purchase. Videotapes cannot be returned if the shrink-wrap is removed, unless defective, nor after thirty days from original purchase date.

    Copyright and Trademark Notice

    All text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms of Use, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without’s prior express written consent.


    You agree to indemnify and hold harmless and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

    Submitting items to the Herald
    News items and images for the Herald can be submitted electronically to Text is most easily received in Microsoft Word, and images can be sent as either JPEG or TIF attachments. Digital images for magazine quality reproduction need to scanned at a minimum of 266 DPI; digital cameras with a capacity of at least three megapixels are needed to provide images of adequate resolution.
    How to use the e-Herald?
    Once your request for an e-Herald subscription has been processed you will receive a confirmation email. It will contain your password. Keep this password safe because you will need it each time you access your e-Herald.

    You will need Acrobat Reader 5.0 or newer to view your subscription. If you don’t already have it loaded on your computer please go to and download it free of charge.

    Go to the e-Herald page at and select the issue you would like to view. When asked, enter the email address that you used to establish your account and the password provided in your confirmation email. The e-Herald will then download automatically.

    If you cannot remember your password select the “Forgot” button on the login page and your password will be sent to the email address associated with your account.

    e-Herald files are fairly large, some 8mb or more. They may take several minutes to download. Once you download the file you can save it to your local computer by selecting the disk icon in the Adobe Reader tool bar.

    We send an e-mail notification to let you know that the new issue of the e-Herald is available. You don't have to wait for this notification to access the e-Herald; e-Herald access is available any time. 

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    1001 W. Walnut St. • Independence, MO 64050-3562
    1-800-767-8181 • FAX: (816) 521-3066